With the software running, go to "configurations", then "other", then select restore factory settings. I just had this happen and the answer I found is to reset the factory default settings on the software. Never mind i just turned it on and off and now it's working, but this time i don't have the option to click the scan button. I'm having the same problem, has anyone figure something out since the last post? I have only had this scanner about a week. Turning it off and unplugging the usb cable did the trick, but quite annoying. Yup, I fully unplugged it before switching back on again. Verablue, did you find a way of fixing it?ĭid you fully unplug the connector for the lid and then plug it back in again before rebooting the scanner? You often can't just push on the plug to test it. Sometimes I can get it to select the film mode after a while of restarting the software, restarting the scanner, unplugging and plugging the USB cable in, fiddling with all the cables, but haven't found a reliable way of resetting the software.
I'll be mid-way through scanning negatives, then after a while (maybe an hour) the software will just quit on me when I hit the 'Preview' button, and then after restarting, refuses to select 'Film' mode. My V500 has developed this problem recently. ) obstructing the initial sensor area (middle section near hinge)? Which film holders have you been trying? Placed correctly on scanner and nothing (dirt, Film. You are removing the document mat? And unlocking the transportation lock? How did you install the scanner when changing over computers? Scanner first and then software install? If so try the other way round (after removing all software). Similar for Professional and Home modes (change document type). Which mode are you using? If Full Auto Mode then try 'Customize' and change to film mode. The only thing that comes to mind is perhaps the computer thinks its a model that doesn't have a transparency adaptor. Is the transparency adaptor plugged in on the back? I never had this problem on my old computer.
i installed the software and drivers, but when i go to scan negatives the software wont let me select the "film" option.only the "reflective" option. So i've had the v500 for awhile now, but recently got a new computer.
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